Warranty and support
Solar should be the last thing you worry about. Every installation comes with a 5-year system warranty and a team that picks up the phone.
Your 5-year system warranty
Every Deep Solar installation is covered by a 5-year system warranty on our workmanship: the mounting, cabling, protection and the way the system is put together. If something we installed is not working as it should, we come back and put it right. The exact terms are written into your installation agreement.
Manufacturer warranties
On top of our warranty, the panels, inverter and lithium (LiFePO4) batteries carry their manufacturers' own warranties. If a component fails, call us first: we know the suppliers and their warranty process, so you are not left to chase them yourself.
Maintenance
Solar systems need very little care, but a few things keep them at their best in Ghana's heat and dust:
- Cleaning panels when dust builds up, especially in the harmattan.
- Checking connections, breakers and battery health.
- Reading the inverter's history to spot loads that are draining the battery too fast.
We offer maintenance visits after installation, and the Deep Solar app reminds you when one is due.
Getting help
- Call 059 549 4113 or 030 255 6225, Monday to Friday 8 am to 5 pm and Saturday 9 am to 2 pm.
- Send photos of the inverter screen on WhatsApp; most questions are answered from those.
- Customers can report an issue and follow it in the Deep Solar app.
Before you call: quick checks
- Power off at night only? The battery may be running out. Check what is switched on after dark, especially ACs, kettles and irons.
- Inverter beeping? Usually an overload: switch off a heavy appliance and wait a minute.
- Low output on a cloudy or dusty week? That is normal. Output returns with clear skies and clean panels.